Privacy Policy

This policy explains how Care n Clean (“we”, “us”) collects, uses, shares and protects your personal information when you use the Care n Clean app and website to book cleaning and home services in the United Arab Emirates. We handle personal data in line with UAE law, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.

• Account details: your name, email address, mobile number, password (stored only in encrypted form) and profile photo if you add one. If you sign in with Google or Apple, we receive your name and email address from them; Apple may give us a private relay address.
• Booking details: service addresses and map location, building and apartment details, the services, dates and times you choose, your instructions, and any photos or videos you attach.
• Location: your device's precise location, only when you allow it and use the map or “current location”, to find your address and check that we serve your area. We do not track your location in the background.
• Payment details: card payments are handled by our payment provider, HyperPay. You enter your card on HyperPay's secure form and we do not store your full card number. We keep payment references, amounts, refunds, and your wallet, coins, cashback and referral rewards.
• Reviews and messages: your ratings and reviews, support chat messages, complaints and anything else you send us.
• Device and usage data: device model, operating system, app version, a device identifier, your push notification token, IP address and server logs.
• Referrals: your referral code and the customers who joined with it.

• To create and manage your account and sign you in.
• To take, schedule and complete your bookings and keep you updated.
• To process payments, refunds, wallet credit and rewards.
• To give the cleaners and drivers on your booking what they need to reach you and do the job.
• To provide customer support and handle complaints.
• To send booking notifications and, from time to time, offers.
• To prevent fraud and misuse, such as of promo and referral codes, and to keep the service secure.
• To meet our legal, tax and accounting obligations.
• To improve our services.

We do not sell your personal information, and the app does not use advertising trackers.

• The cleaning partners, crews and drivers assigned to your booking: your name, phone number, address, map location, booking details and the photos you attach.
• HyperPay, to process card payments.
• Google: Google Maps and Places (maps and address search), Google Sign-In, and Firebase Cloud Messaging (notifications).
• Apple: Sign in with Apple and notifications on iPhone.
• Our hosting and IT providers, who store and process data for us under contract.
• Government or legal authorities, when the law requires it, or to protect our rights and the safety of our customers and staff.

The app asks for these only when you use the feature, and each is optional. You can change them at any time in your phone's settings.

• Location: to find your address and service area. You can type your address instead.
• Camera and microphone: to take a photo or video of the area to be cleaned, or a profile photo. Sound is recorded only as part of a video you take.
• Photos: to choose photos or videos to attach to a booking or review, or to use as your profile photo.
• Notifications: for booking updates and messages.
• Calendar (iPhone): only to add a confirmed booking to your calendar when you ask.

Our website uses cookies and local storage to keep you signed in and remember your basket, and Google Tag Manager to measure how the site is used and how our marketing performs. You can block or delete cookies in your browser settings.

We keep your account information while your account is open. When you delete your account, it is disabled straight away and permanently deleted after 30 days. Booking, invoice, payment and wallet records are kept in archived form for as long as UAE tax and accounting law requires. Other information is deleted or anonymised when we no longer need it.

You can delete your account in the app under Profile > My Profile > Delete account, on our Delete account page, or by emailing [email protected].

You can ask to see, correct or delete your personal information, ask us to stop sending you marketing, or withdraw your consent. You can edit most details yourself in My Profile, or contact us below. We reply within 30 days.

Your information is sent over encrypted connections, passwords are stored in encrypted form, and only staff who need it can access your data. No system is completely secure, but we work to protect your information and will act quickly if something goes wrong.

Our services are for adults aged 18 and over. We do not knowingly collect information from children.

We may update this policy. We will change the date at the top and, for important changes, let you know in the app.