Delete your account

You can delete your account yourself from the Care n Clean app at any time:

1. Open the Care n Clean app and sign in.
2. Go to Profile.
3. Tap Delete account.
4. Read what will be removed, then tap Close my account.

Your account is disabled straight away and permanently deleted after 30 days. If you change your mind, sign in again within those 30 days and we will ask if you want to keep your account.

If you can't use the app, email [email protected] with the subject “Delete my account”. Send it from the email address on your account, or include the phone number you signed up with, so we can confirm the account is yours.

We will confirm and close the account within 7 days. The same 30-day period then applies.

When the 30 days are up:

• Your name, password and any Google or Apple sign-in link are removed, and the account can no longer be signed in to
• Your email address and phone number are released, so they can be used to sign up again
• Your bookings are removed from your account, and any upcoming bookings are cancelled
• Any remaining wallet balance and coins can no longer be used
• Your app statistics and preferences are deleted

Some records are kept in archived form after your account is closed, because we are required to keep them or need them to settle disputes:

• Booking, invoice, payment and wallet records, with the contact details and address they were made under
• Messages you sent to our support team

These records are kept for as long as UAE tax and accounting law requires, are not linked to an active account and are not used for marketing. Saved addresses stay on your account until you delete them, so remove them in the app before closing your account if you want them gone (see below), or ask us to delete them.

You can delete saved addresses yourself in the app under Profile → Locations, and turn off push and promotional notifications under Profile.

To have any other data deleted, such as photos or videos attached to a past booking, billing addresses or your support chat history, email [email protected] with the subject “Delete some of my data” and tell us what you want removed. We will do it within 30 days and confirm by email.